Support
Quick answers to the most common questions. If yours isn't here, get in touch.
Common questions
How do I import my TV Time history?
In the app, open Settings and choose Import data. Pick your TV Time CSV or JSONL file and wait while CosmoTV matches the titles.
How do I export my data?
In Settings, choose Export data and a format: CSV, JSON, PDF or Excel.
How do I cancel CosmoTV Pro?
Your app store manages the subscription. On iPhone and iPad, go to Settings > your name > Subscriptions. On Android, open Google Play > Payments & subscriptions > Subscriptions.
I switched devices. How do I get my library back?
With CosmoTV Pro syncing turned on, your library appears on the new device when you sign in to the same account. Without syncing, the data stays on the old device, so export a copy before you switch.
I'm not getting episode reminders.
Check that notifications for CosmoTV are allowed in your system settings and that the reminder is on in the show's page.
Still need help?
Write to contato@mycosmotv.com or use the contact form. Tell us which device you use and what happened.